EtyaLab delivers white-label website maintenance and support retainers for digital agencies — keeping client websites secure, updated, and performing, all under your brand, from our nearshore team in Panama.
The typical agency engagement ends at launch — and then the support requests start. A broken form, a plugin conflict, a slow page load, a security notice. Handled ad hoc, these interrupt your senior developers, create billing awkwardness, and teach clients to expect reactive support without clear boundaries.
Agencies that handle maintenance well do so through structure: defined retainers with a clear scope of what’s included, delivered by a team that isn’t burning senior development time on routine tasks. That structure becomes recurring revenue and a genuine client retention mechanism.
EtyaLab’s white-label maintenance retainers are built to be resold. You define the service name, the scope, and the price to your client. We execute it invisibly under your brand — consistently, on schedule, without disrupting your internal team.
Senior developers handle routine tasks instead of billable project work
Post-launch value evaporates without a structured retainer in place
Issues that surface publicly feel like agency failures, not inevitable drift
EtyaLab delivers the work invisibly; you invoice your client each month
Each plan is scoped during onboarding based on the platforms your clients use and the volume of sites under management. These are the core service areas covered across all plans.
Scheduled maintenance, not reactive firefighting
We manage all routine platform maintenance on a defined schedule — preventing the small drift that compounds into critical failures. Security issues are addressed proactively rather than after an incident.
Monthly development allocation for ongoing improvements
A defined allocation of development hours each month to address the bugs, content updates, minor feature requests, and form or integration issues that arise in any live production environment.
Reports delivered under your agency brand
Periodic performance audits covering the metrics clients care about most — delivered as branded reports your agency sends directly, reinforcing your expertise and the value of the retainer.
Integrated into your helpdesk or ticketing system
For agencies that receive support requests through their own helpdesk, we integrate into that workflow — handling first-response triage and resolution, and escalating only what requires strategic or senior-level attention.
Our maintenance retainers are structured to be sold under your agency’s name at a margin that works for your business. You set the client-facing scope, name, and price. We handle the execution — silently, under your brand, using your communication channels.
This model transforms post-launch care from an ad hoc cost center into a reliable monthly revenue line — while freeing your internal team to focus on new project work.
Define what’s included, set your agency’s price, and begin invoicing your client monthly
Our team reviews the platform, documents the environment, and agrees on service boundaries with you
Updates, fixes, reports, and support go out through your systems, carrying your agency’s name
Clients on structured plans stay longer and generate predictable revenue without new project overhead
Our maintenance team covers the platforms most commonly used in agency client portfolios.
Core · Themes · WooCommerce
Server · DB · Domain
Laravel · Node-based builds
Vercel · Netlify
React Native · Updates
AWS · GCP · DigitalOcean
Panama’s U.S. time zone overlap guarantees same-day support, avoiding frustrating overnight delays that hurt your agency’s reputation.
A dedicated nearshore maintenance team frees your senior developers from minor fixes, letting them focus entirely on projects that drive agency growth.
EtyaLab’s consistent, quality-checked process ensures every client receives the same high standard, whether you manage five sites or fifty.
Everything from reports to deliverables is 100% white-labeled under your brand. With standard NDAs, your client relationships and confidentiality are fully protected.
Grow your maintenance portfolio without adding headcount. EtyaLab scales with your retainer base, protecting your profit margins as you onboard more sites.
Panama’s nearshore, dollarized economy offers offshore cost savings without the time zone, communication, or quality issues that typically frustrate agencies.
The questions most agencies ask before starting a white-label partnership.
You create a care plan offering under your agency’s name with your own scope and pricing. We provide a service structure you can reference when defining it. All delivery — updates, reports, support communications — goes out under your brand. Your clients never know EtyaLab is involved.
Yes. We handle onboarding of new sites on a rolling basis. There is a brief environment review and documentation phase when a new site is added, and we prorate accordingly. As your client base grows, the retainer scope expands to match.
Out-of-scope requests are flagged to you before any work begins. We never bill your client directly or take on unscoped work without your approval. You decide whether to approve and how to present additional costs to the client — maintaining full control over the client relationship.
Yes, but credential management is handled carefully. Access is documented, stored securely, and granted at the level required for the specific service scope — no broader. You retain master account access and can revoke at any time. We can work through your agency’s shared access infrastructure if preferred.
Maintenance retainers work alongside any existing engagement structure. Many agencies use EtyaLab for both project delivery and post-launch maintenance — so the team that built the site can transition directly into supporting it, maintaining context and continuity.