Success Case: ETYALAB + 303 Software

Nearshore Technology Support, Fractional Services & Continuous Delivery

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Overview

ETYALAB serves as a reliable nearshore extension for tech teams in the U.S. and Panama, exemplified by their ongoing partnership with U.S.-based 303 Software. Utilizing an agile, highly collaborative approach, they provide flexible web development, managed services, and continuous technical support. With a proven track record of delivering over 75 projects for more than 60 clients, ETYALAB consistently ensures transparent communication and reliable execution across diverse technical needs.

ETYALAB has built an ongoing working relationship with 303 Software, a U.S.-based software company, supporting multiple projects through nearshore development, managed services, web development, hosting support, and continuous technical assistance.

This collaboration reflects ETYALAB’s ability to work as an extension of a U.S. technology team, providing flexible technical capacity, reliable communication, and agile execution across different client needs.

ETYALAB has worked with clients in Panama and the United States, including 303 Software, and has delivered more than 75 projects for more than 60 clients. The company’s model is based on agile software development, short iterations, transparency, and close collaboration with each client.

The Partnership Synergy

The partnership between ETYALAB and 303 Software originated from CEO Susana Lau’s participation in the YLAI program, where she connected with 303 Software CEO Matt Jaffe. Since then, the two companies have actively collaborated and exchanged best practices to enhance their respective services. Through this partnership, ETYALAB provides essential nearshore technical backing for a diverse portfolio of U.S.-based projects across various industries, offering flexible solutions that include web development, managed hosting, ongoing maintenance, and fractional technology services.

Following CEO and founder Susana Lau’s participation in the YLAI program, ETYALAB was matched with Matt Jaffe, CEO of 303 Software. Since then, the two companies have collaborated, exchanging best practices and tools to expand, enhance, and improve their respective services. ETYALAB has provided support for a diverse portfolio of projects, offering various levels of technical involvement, including ongoing support, managed hosting, web development, maintenance, and fractional technology services.

Some of the projects supported include:

Through our collaboration with 303 Software, ETYALAB has supported U.S.-based projects across different industries, providing nearshore technical support, fractional services, managed hosting, web development, and continuous support.

Occupational Safety / Compliance Training

  • Support for a digital platform related to workplace safety and regulatory compliance.
  • Services included website maintenance, technical updates, troubleshooting, and ongoing support.

B2B Services / Managed Support

  • Technical support for a managed services platform serving business operations.
  • Services included managed support services, maintenance, and issue resolution.

Retail / Fuel / Convenience Services

  • Website and digital support for a retail and fuel-related business.
  • Services included managed hosting, web development, website maintenance, and technical support.

Health & Wellness

  • Support for a digital platform in the wellness and lifestyle space, adhering to HIPAA compliance.
  • Services included managed support services, website assistance, and ongoing technical support.

Government-Related / Lottery Operations

  • On-demand technical support for a project connected to lottery-related operations.
  • Services included fractional support, website assistance, and technical troubleshooting.

Dental / Healthcare Services

  • Technical support for a digital platform in the dental and healthcare services industry.
  • Services included managed hosting, on-demand support, maintenance, and website assistance.

ETYALAB’s Role

ETYALAB supported 303 Software as a nearshore technology partner, providing fractional services and ongoing support across several projects.

The support included:

Fractional technical services

ETYALAB provided flexible technical capacity based on project needs, allowing 303 Software to access support without requiring a full-time dedicated hire for every task.

Managed support services

ETYALAB helped support ongoing maintenance, updates, troubleshooting, and technical assistance across different client environments.

Managed hosting support

For projects requiring hosting-related assistance, ETYALAB supported technical coordination, monitoring, maintenance, and issue resolution.

Web development support

ETYALAB assisted with website-related tasks, improvements, fixes, and development needs across different projects.

Continuous collaboration

Rather than working as a one-time vendor, ETYALAB supported 303 Software through an ongoing relationship, acting as an extension of their delivery team.

Projects Supported

Cutting Edge Financial Solutions

Cutting Edge Financial Solutions helps service-based businesses and entrepreneurs manage cash flow, financial planning, reporting, projections, and long-term growth. Their website communicates services focused on clarity, confidence, preparedness, and strategic money management beyond basic bookkeeping.

Visionary Experiences

Digital Brand Experience

ETYALAB has also supported website-related technical work for Visionary Experiences, contributing to the digital infrastructure needed to present the brand and its client experience online.

Why ETYALAB Was a Strong Fit

ETYALAB’s team includes project managers, system analysts, UI/UX designers, software architects, frontend developers, backend developers, mobile developers, QA analysts, server specialists, database specialists, and business/marketing analysts.

ETYALAB’s agile approach also made the collaboration more efficient. The company works with short development cycles, regular feedback, and transparent delivery, helping clients receive tangible progress while keeping flexibility to adjust priorities along the way.

The Value Delivered

Through this partnership, ETYALAB helped 303 Software increase its delivery capacity and support multiple client projects with a flexible nearshore model.